SUPPORT
Help Center
Guides and FAQs for buyers and manufacturers on TradeChem, from posting an RFQ to managing your organization.
BROWSE BY TOPIC
What do you need help with?
Pick a category to get started, or contact support if you need a person.
Getting started
Create an account, verify your organization, and set up your first sourcing workspace.
Buying on TradeChem
Post RFQs, compare quotes, request samples, and track inquiries from one place.
Selling & suppliers
Onboard as a manufacturer, complete verification, and respond to buyer inquiries.
Orders & logistics
Understand shipping options, documentation, and how freight quotes work on the platform.
POPULAR GUIDES
Quick answers for common questions.
Short walkthroughs to help you move faster on TradeChem.
Buyers · RFQ
How to post an RFQ and get supplier quotes
Add product details, quantity, and delivery needs so manufacturers can respond with clearer offers.
Account · Verification
Organization verification and buyer access
Learn what documents and checks are needed before your team can source at full capacity.
Suppliers · Onboarding
Listing products and responding to inquiries
Complete supplier registration, upload catalogs, and reply to RFQs from verified buyers.
Payments · Policies
Payment options, terms, and privacy
Review how payments work on TradeChem and where to find legal and compliance policies.
NEED A HUMAN?
Talk to TradeChem support
Share your company name and inquiry ID so we can help faster.
Still Stuck?
Our support team can help with account access, RFQs, supplier onboarding, and more.
